App Refund & Cancellation Policy

Effective Date: March 21, 2024
Last Updated: June 28, 2025

Vibration Mentor LLC (“Company,” “we,” “our,” or “us”), based in Illinois, values transparency and fairness in our subscription practices. This Refund Policy applies specifically to all purchases made via the Vibration Mentor App (the “App”), whether via the Apple App Store, Google Play Store, or our official Member Portal at https://members.vibrationmentor.com/.

This policy complies with Apple, Google, Stripe, and FTC consumer protection requirements, and ensures full transparency for all App-based purchases.

This policy exists to ensure you know exactly what to expect and what your rights are when making a purchase from Vibration Mentor.

This App Refund Policy is a supplement to our General Refund Policy and applies only to purchases made through mobile app platforms.

1. Third-Party Payment Platforms

If you subscribed or made purchases through the Apple App Store or Google Play Store, your purchase and refund rights are governed by their respective terms and refund policies. Vibration Mentor LLC does not have the authority to process or approve refunds for transactions made through these platforms.

👉 Please contact Apple or Google directly to request a refund.

For purchases made through our web platform (Stripe), refund requests may be reviewed per our internal refund policy.
📩 Contact us at info@vibrationmentor.com, call us at +1 708-888-2110, or fill out this form: https://app.vibrationmentor.com/refund-request for help.

📌 For general purchases not made through the App, please see our General Refund Policy for platform-specific terms.

2. Paid Subscriptions and Trial Periods

  • All app memberships and subscriptions are paid in advance and renew automatically unless canceled prior to the renewal date.
  • A 14-day complimentary trial may be offered. The trial must be canceled before the 14-day period ends to avoid charges. We are unable to issue retroactive refunds for trial-based charges unless legally required.

🔄 How to Cancel Your Subscription

You can cancel your subscription at any time through the Vibration Mentor Member Portal or App:

🔹 Option 1: On Desktop

  1. Go to https://members.vibrationmentor.com/communities/groups/mmjs/home

  2. Log into your account

  3. Click your Profile Picture in the upper-right corner

  4. Select Manage Your Account

  5. Navigate to Account Settings → Billing & Subscription

  6. Click Cancel Subscription

🔹 Option 2: In the App

  1. Open the Vibration Mentor App

  2. Tap your Profile Icon

  3. Go to Settings → Billing & Subscription

  4. Tap Cancel Subscription

⚠️ Important: You must cancel before your next billing cycle to avoid charges. We cannot issue refunds for charges after the complimentary trial unless legally required.

3. Refunds — App Store Purchases (Apple/Google)

If you purchased your subscription through the Apple App Store or Google Play Store:

  • All billing, refund requests, and cancellations must be handled directly with Apple or Google.
  • Vibration Mentor LLC cannot process or influence refunds for these platforms.
  • Apple and Google manage their own billing policies independently of Vibration Mentor LLC.

Helpful Links:
Request a refund from Apple: https://support.apple.com/en-us/HT204084
Request a refund from Google Play: https://support.google.com/googleplay/answer/2479637?hl=en

4. Refunds — Vibration Mentor Member Portal (Stripe)

If you purchased via https://members.vibrationmentor.com and paid through Stripe:

  • Refunds for Stripe purchases are not guaranteed and are generally not issued unless legally required. However, exceptions may be considered within 7 days of the original transaction if requested in writing.
  • To request a refund, email info@vibrationmentor.com with your order details and reason for the request.

5. Non-Refundable Items

We do not offer refunds for:

  • Partial billing cycles or unused time
  • One-time digital purchases such as downloads
  • Content already accessed or viewed
  • No-shows for coaching or livestreams (unless due to emergencies)

6. Disputed Charges

  • If you believe a charge was made in error, please contact us first at info@vibrationmentor.com. We are committed to resolving all concerns fairly and promptly.

  • Initiating a chargeback or dispute without prior contact may result in account suspension and loss of access to purchased content.

7. Refund Processing Timeframe

  • Approved refunds will be processed within 5–10 business days.
  • Timing may vary based on the payment processor.

8. Changes to this Policy

We reserve the right to amend this Refund Policy at any time. Updates will be posted here with the new effective date. We do not guarantee outcomes or satisfaction, and refunds are provided only in accordance with the terms outlined here:

📩 For all refund inquiries, contact info@vibrationmentor.com, call us at +1 708-888-2110, or go to: https://app.vibrationmentor.com/refund-request.